Privacy Policy

Introduction

Welcome to AGU Cookware, your trusted source for premium stainless steel and non-stick cookware. At AGU Cookware, accessible from westpoint.ae, your privacy is of utmost importance to us. This Privacy Policy outlines the types of personal information we collect, how we use and protect it, and your rights regarding your data.

1. Information We Collect

When you visit our website or make a purchase, we may collect the following information:

  • Personal Information: Name, email address, phone number, shipping and billing addresses.
  • Payment Information: Credit/debit card details and other payment information necessary to process your orders.
  • Technical Information: IP address, browser type, and device information for improving our website and services.
  • Order Information: Details about the products you purchase, shipping, and return information.

2. How We Use Your Information

We use the information we collect in the following ways:

  • Order Processing: To process and fulfill your orders, including shipping and handling returns.
  • Communication: To communicate with you regarding your orders, respond to your inquiries, and provide customer support.
  • Marketing: To send you promotional offers, newsletters, and updates about our products and services, if you have opted in.
  • Website Improvement: To analyze and improve the functionality and user experience of our website.

3. Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties, except in the following circumstances:

  • Service Providers: We may share your information with third-party service providers who assist us in operating our website, processing payments, or delivering products.
  • Legal Requirements: We may disclose your information if required by law or in response to legal proceedings.

4. Data Security

We implement a variety of security measures to protect your personal information. These include encryption, secure servers, and restricted access to personal data.

5. Your Rights

You have the right to:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Correct any inaccuracies in your personal information.
  • Deletion: Request the deletion of your personal information, subject to legal requirements.
  • Opt-Out: Unsubscribe from marketing communications at any time.

6. Cookies

We use cookies to enhance your browsing experience. Cookies are small files stored on your device that help us analyze web traffic and customize our website. You can choose to disable cookies through your browser settings.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated policy will be effective immediately upon posting.

8. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at agucookware@gmail.com.