Shipping Policy

Introduction

At AGU Cookware, we strive to ensure that your orders are delivered promptly and securely. This Shipping Policy outlines the terms and conditions related to the shipping and delivery of products purchased from our website, westpoint.ae

1. Shipping Destinations

We currently ship orders within the United Arab Emirates (UAE) only. We do not offer international shipping at this time.

2. Processing Time

  • Order Processing: Orders are typically processed within 1-2 business days after payment is confirmed. Orders placed on weekends or public holidays will be processed on the next business day.
  • Order Confirmation: Once your order is processed, you will receive an email confirmation with your order details and tracking information.

3. Shipping Time

  • Estimated Delivery Time: We aim to deliver your order within 2 to 4 business days after it is processed. Delivery times are estimates and may vary based on your location and other factors beyond our control.
  • Delays: While we make every effort to ensure timely delivery, we are not responsible for delays caused by factors such as weather, courier issues, or customs clearance.

4. Shipping Charges

  • Standard Shipping: Shipping charges, if applicable, will be calculated at checkout and will vary based on the size, weight, and destination of your order.
  • Free Shipping: From time to time, we may offer free shipping promotions on certain products or orders above a specified amount. Details of such promotions will be available on our website.

5. Delivery Information

  • Accurate Address: Please ensure that you provide a complete and accurate shipping address at checkout. AGU Cookware is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
  • Failed Delivery: If a delivery attempt is unsuccessful due to incorrect address information or other issues, additional shipping charges may apply for re-delivery.

6. Tracking Your Order

  • Tracking Details: Once your order is shipped, you will receive an email with tracking information. You can use this information to monitor the status of your delivery.
  • Contacting the Courier: If you have any issues with the delivery of your order, please contact the courier service directly using the tracking information provided.

7. Lost or Damaged Packages

  • Lost Packages: If your package is lost during transit, please contact us at agucookware@gmail.com as soon as possible. We will work with the courier service to locate your package or arrange a replacement.
  • Damaged Packages: If your order arrives damaged, please contact us within 48 hours of receipt with photos of the damage. We will arrange for a replacement or refund as appropriate.

8. Changes to This Policy

We may update this Shipping Policy from time to time. Any changes will be posted on this page, and the updated policy will be effective immediately upon posting.

9. Contact Us

If you have any questions or concerns about this Shipping Policy, please contact us at agucookware@gmail.com.