Introduction
At AGU Cookware, we are committed to ensuring your satisfaction with our products. If for any reason you are not completely satisfied with your purchase, this Return and Refund Policy outlines the terms and conditions for returning products and receiving refunds.
1. Return Eligibility
- Return Window: You may return any product within 15 days of the purchase date for a refund or exchange.
- Condition of Products: To be eligible for a return, the product must be unused, in its original packaging, and in the same condition that you received it. Products that show signs of use or are not in their original packaging may not be accepted for return.
2. Non-Returnable Items
Certain items are not eligible for return, including:
- Gift Cards: All gift card purchases are final and cannot be returned or refunded.
- Sale Items: Items marked as final sale or clearance may not be returned unless they are defective or damaged upon receipt.
3. Return Process
- Initiate a Return: To initiate a return, please contact us at agucookware@gmail.com within 15 days of your purchase. Provide your order number, the product you wish to return, and the reason for the return.
- Return Authorization: Once your return request is approved, we will provide you with a return authorization and instructions on how to return the product. Unauthorized returns may not be accepted.
- Return Shipping: You are responsible for paying the shipping costs for returning the product. Shipping costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
4. Refund Process
- Inspection: Once your returned product is received and inspected, we will notify you via email of the approval or rejection of your refund.
- Refund Approval: If your return is approved, we will process your refund. The refund will be applied to your original method of payment within a reasonable time, typically within 5-7 business days.
- Partial Refunds: In certain situations, only partial refunds may be granted, such as for items that are returned with signs of use, missing parts, or not in their original condition.
5. Exchanges
- Defective or Damaged Items: If you receive a defective or damaged product, please contact us at agucookware@gmail.com within 48 hours of receipt. We will arrange for a replacement or refund as appropriate.
- Exchange Process: If you wish to exchange a product for a different item, please initiate a return following the steps outlined above and place a new order for the desired product.
6. Late or Missing Refunds
- Processing Time: If you haven’t received a refund within the expected time frame, first check your bank account or contact your credit card company, as it may take some time for the refund to be officially posted.
- Further Assistance: If you’ve done this and still have not received your refund, please contact us at agucookware@gmail.com for further assistance.
7. Changes to This Policy
We may update this Return and Refund Policy from time to time. Any changes will be posted on this page, and the updated policy will be effective immediately upon posting.
8. Contact Us
If you have any questions or concerns about this Return and Refund Policy, please contact us at agucookware@gmail.com.