Terms of services

Introduction

Welcome to AGU Cookware! These Terms of Service ("Terms") govern your use of our website, westpoint.ae, and the purchase of our products. By accessing our website and purchasing products, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our services.

1. Use of the Website

• Eligibility: You must be at least 18 years old or the age of majority in your jurisdiction to use our website and purchase products.
• Account Information: You are responsible for maintaining the confidentiality of your account information, including your password, and for all activities that occur under your account.
• Prohibited Activities: You agree not to use the website for any unlawful purpose or to engage in any activity that could harm the website or its users.

2. Product Information

• Accuracy of Information: We strive to provide accurate product descriptions and pricing on our website. However, we do not guarantee that all information is error-free. In the event of a mistake, we reserve the right to correct it and cancel any affected orders.
• Product Availability: All products are subject to availability. We reserve the right to limit the quantities of any product or discontinue any product at any time without notice.

3. Orders and Payments

• Order Acceptance: By placing an order on our website, you make an offer to purchase the product(s) in your order. We reserve the right to accept or decline your order for any reason.
• Payment: We accept various payment methods, including credit/debit cards. By providing payment information, you represent and warrant that you have the legal right to use the payment method provided.
• Pricing: Prices for our products are subject to change without notice. The price charged for a product will be the price in effect at the time your order is placed.

4. Shipping and Delivery

• Shipping Time: We aim to deliver your order within 2 to 4 days after it is processed. Delivery times are estimates and are not guaranteed.
• Shipping Charges: Shipping charges, if applicable, will be displayed at checkout. You are responsible for any shipping fees associated with your order.

5. Returns and Refunds

• Return Policy: You may return any product within 15 days of purchase for a refund, provided the product is unused and in its original packaging. To initiate a return, please contact us at agucookware@gmail.com.
• Refund Process: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within a reasonable time and applied to your original method of payment.

6. Limitation of Liability

• No Warranty: Our products and services are provided "as is" without any warranties, express or implied. We do not guarantee that our website will be available at all times or that it will be free from errors or viruses.
• Limitation of Damages: To the fullest extent permitted by law, AGU Cookware shall not be liable for any indirect, incidental, or consequential damages arising out of or related to the use of our products or website.

7. Intellectual Property

• Ownership: All content on the website, including text, graphics, logos, and images, is the property of AGU Cookware or its licensors and is protected by intellectual property laws.
• Restrictions: You may not reproduce, distribute, or create derivative works from any content on the website without our express written permission.

8. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United Arab Emirates, without regard to its conflict of law principles. Any disputes arising from these Terms or your use of the website shall be resolved in the courts of the UAE.

9. Changes to These Terms

We may update these Terms from time to time. Any changes will be posted on this page, and the updated Terms will be effective immediately upon posting.

10. Contact Us

If you have any questions or concerns about these Terms of Service, please contact us at agucookware@gmail.com.